Refund policy

Refund Policy

We want you to be completely satisfied with your purchase. If you need to return an item, we make the process simple and straightforward.

Return Window

You have 30 days from the date you receive your order to request a return. Items must be in original condition with original packaging and tags intact to qualify for a refund.

Return Conditions

To be eligible for a refund, items must be:

  • Unused and unworn
  • In original packaging with all tags attached
  • Not damaged by the customer
  • Not a custom or personalized order

Return Process

To initiate a return, contact our support team with your order number and reason for return. We will provide you with return shipping instructions. Once we receive and inspect your return, refunds are processed within 5-7 business days.

Return Shipping Costs

Shipping costs for returns are the customer's responsibility unless the return is due to our error or a defective product. In such cases, the store will cover return shipping.

Exceptions

The following items are not eligible for return: clearance or final sale items, items purchased with a special promotion code, and any items marked as non-returnable.

Refund Method

Refunds are issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account after we process it.